Summary of Good Practice Recommendations

Online partners or outlets have a responsibility to:

• uphold the principles of Indigenous Cultural and Intellectual Property (see First Nations) and the Indigenous Art Code

• meet legal obligations in the areas of taxation (see Taxation), insurance (see Insurance), copyright (see Intellectual Property), consumer law and workplace health and safety (see Workplace Health and Safety)

• make all terms and conditions transparent and fair

• provide a record of each sale, including purchaser details 

• ensure online platforms are accessible, see Access Rights for d/Deaf and Disabled People

• ensure platforms provide a safe and inclusive space for all artists and users

• pay fair and transparent rates, say Payment Standards

Artists have a responsibility to: 

• meet legal obligations in the areas of taxation (see Taxation), insurance (see Insurance), copyright (see Intellectual Property) and consumer law

• insure work for loss or damage during transportation

• be aware of the terms and conditions of online platforms

Agreements should outline:

• terms and conditions of service/use, according to a standard, transparent and accessible (preferably digital) template

• each party’s responsibilities associated with the sales process

• payment rates

• period of agreement

• seller policy 

• merchant agreement 

• dispute processes

• buyer policies, including fees for listing, transactions and advertising